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Service

It is our endeavor to look consequently, already at the level of development and construction of our wrapping machines, to the functionality and service-friendliness of the machines.

At the selection of our components, used in our wrapping machines, we always put a high level of quality standard and only use products of designated manufacturers. Please also see our Machine Standard Components List as PDF.

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Despite all measures a malfunctions of our machines must be expected. If this should happen, our qualified service team is always at hand for your demand to solve the problem as soon as possible.

Availability
You can reach our technical department during our office times:       
                                    

Monday to Thursday    
Friday 

7:30 a.m. till 4:15 p.m.
7:30 a.m. till 1:15 p.m.


Telephone:
E-Mail: 


+49 5731 86001-0
service@faeco.de

 

Service-Technicians

For a possible service use our own service technicians are always at hand.t.

Remote Maintenance Router

In complex machine systems we recommend the usage of a Remote Maintenance Router in the electrical cabinet. After your release, you give the allowance to our service technicians to connect directly to the machine-PLC. With this feature we are able to analyze detailed, which type of malfunction it is and how it can get solved.

In co-operation with your maintenance employees a trouble shooting is fast and reliable.

 

Availability of spare parts

We have a comprehensive storage of all necessary spare and wearing parts for our wrapping machines. With this we can guarantee a fast delivery directly to you.

Maintenance contracts / Maintenance intervales

Maintenance contracts

Due to regular maintenance disorders of our wrapping machines can be prevented. Furthermore it is prevented, that a small damage becomes to a big one at the machine.

Based on the use conditions in your factory we are able to offer you maintenance contracts which are tailored to the usage of the machines.  Our experienced service technicians check the machines in regular intervals at site and keep the machines in condition. Please also see our maintenance contracts as PDF.

Maintenance contracts

  • Wartungsvertrag_03_2019_fuer_Internet_ohne_Preise_.pdf

Certified electrical testings

Certified electrical testings

Our service technicians and engineers look after the machines substainely and are able to support you at the disposal of electrical safety risks. A machine testing consists out of several single tests. The product norm of the machine indicates the scope of the testing to our technicians.

- after a succesful inspection of your machine according to DGUV standards -

The machine testing and inspection is succesful, if no electrical safety risks and defects could be detected. In this case we are allowed to bring an official inspection sticker to the machine, which informs about the latest inspection. Please also see our PDF for electrical testings.

Certified electrical testings

  • Preisliste_Elektrische_MaschinenprC_fung_03_2019.pdf

Machinery rental

Rentable and spare machines

If it has to go fast, we are able to offer our customers a rentable or spare machine shortly to bridge the waiting time or to help customers at their production peaks with an additional machine.

Trainings

Training of your employees

After a succesful installation of the wrapping machine your employees get trained in maintenance and operation of the machines. In addition to this, your employees  from the maintenance department can be deeply trained in the mechanical, electrical, pneumatical and control technique part of the machinery.

Now - Inquire individual machine and get quote.

Anfrage

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Conditions

Contact

Contact

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